Terms & Conditions

1. About these Terms

(a) Welcome to storyfol.io (the Website). The Website provides access to StoryFolio (the Service), a service that helps you create photo stories and photobooks from your own photos: you upload photos, and we help you organise them into a shareable digital story and, if you choose, order a printed photobook.

(b) The Website and Service are operated by Denwood Studio Pty Ltd (ABN 63 696 104 793), trading as StoryFolio, in Australia (we, us, our).

(c) Please read these terms and conditions (Terms) carefully. By accessing, browsing or using the Website or the Service, you confirm that you have read, understood and agree to be bound by the Terms. If you do not agree, you must stop using the Website and the Service immediately.

(d) We may review and update these Terms from time to time. If we make a material change, we will take reasonable steps to notify you (for example, by email or by notice in the Service) before the change takes effect. Changes take effect from the date stated in the updated Terms. We recommend you keep a copy for your records.

2. Acceptance of the Terms

You accept the Terms by using the Service, and (where the option is shown) by clicking to accept them. If you are accepting on behalf of an organisation, you warrant that you have authority to bind it.

3. Eligibility

(a) The Service is intended for users who are at least 18 years old. You may use the Service only if you are 18 or older, or if you are the parent or legal guardian of a minor and you consent to and supervise their use.

(b) You may not use the Service if you are barred from receiving it under the laws of Australia or any other country that applies to you.

4. Accounts and registration

(a) Features are only available with an account; to upload photos, create stories and make purchases you must register for an account (Account). Accounts are currently provided free of charge — StoryFolio is purchased on a per-item basis (see clause 10), not by subscription.

(b) When you register, you may need to provide personal information (such as name and email address). You warrant that the information you give us is accurate, current and complete, and you agree to keep it up to date.

(c) You are responsible for keeping your account credentials confidential and for all activity under your Account. Tell us promptly if you suspect unauthorised use.

(d) We may decline to issue, or may reclaim or change, a username we consider inappropriate or objectionable, acting reasonably.

5. Your content and the licence you grant us

(a) You keep ownership. You retain all ownership and intellectual property rights in the photos, text and other material you upload or create through the Service (Your Content). We do not claim ownership of Your Content.

(b) Limited licence to operate the Service. You grant us a non-exclusive, royalty-free, worldwide licence to host, store, copy, process, adapt (for formatting and layout), display, transmit and reproduce Your Content solely to the extent necessary to provide, maintain and improve the Service for you — including to generate digital stories, run the AI-assisted and face-recognition features you enable, produce print-ready files, and fulfil printed photobook orders through our print provider. This licence ends when you delete the relevant content or your Account, except for (i) copies we must retain by law and (ii) material already committed to printing or already shared by you that is outside our control (see clauses 13 and 15).

(c) We will not sell Your Content, license it to third parties for their own purposes, or use it for advertising. Our use of Your Content is also governed by our Privacy Policy.

(d) Feedback. If you send us suggestions or feedback about the Service, you grant us a perpetual, royalty-free licence to use it without restriction or obligation to you. This does not give us any rights in Your Content.

6. Acceptable use and prohibited content

You must use the Website and Service lawfully. You must not, and must not attempt to:

(a) tamper with, reverse-engineer, hack, probe, scan or test the security of our systems, or impose an unreasonable load on, disrupt, or compromise the integrity of the Service or our infrastructure;

(b) use the Service for any illegal purpose or to breach any law, including privacy, data, consumer or export-control laws;

(d) access the Service other than through our publicly supported interface;

(e) reverse engineer, extract, or attempt to derive the underlying models, prompts, system instructions or training data of any AI or machine-learning features of the Service; or use AI-assisted features to generate or distribute deceptive, misleading or impersonating content, including content misrepresenting real people or events.

Prohibited content. You must not upload, post, share or otherwise make available through the Service any content that:

(f) you do not own or do not have the necessary rights, licences, consents and permissions to use;

(g) is child sexual abuse material, or sexualises a minor in any way;

(h) is non-consensual intimate imagery, or that violates the privacy, publicity or other rights of any person depicted;

(i) depicts a minor, unless you are the parent or legal guardian or have the verifiable consent of the parent or legal guardian;

(j) infringes any intellectual property right; or

(k) is unlawful, hateful, harassing, threatening, defamatory, or that incites violence against any person or group.

We may remove content, and suspend or terminate accounts, that we reasonably believe breaches this clause, and may report unlawful content to the relevant authorities.

7. Photos of other people

(a) By uploading photos that depict identifiable individuals other than yourself, you represent and warrant that you have the necessary rights, consents or other lawful basis to upload, store and process those photos through the Service, including for any AI-assisted analysis and face recognition described in clauses 8 and 9.

(b) You are solely responsible for obtaining any consent required from individuals depicted in your photos before uploading them.

8. AI-assisted features

(a) The Service uses artificial intelligence and machine learning, provided through third-party AI and machine-learning providers (identified in our Privacy Policy), to help create photo stories, including suggesting narrative structures, organising photos into chapters, generating captions, and producing layouts.

(b) AI-assisted output is provided "as is" and may contain inaccuracies, errors, omissions or unexpected results. You are responsible for reviewing all AI-assisted output before publishing, printing or sharing, and for editing or rejecting any output that does not meet your needs. We do not warrant that AI-assisted output will be accurate, appropriate or fit for any particular purpose.

(c) We do not use Your Content to train AI models. Further detail on how AI providers process your information is in our Privacy Policy.

9. Face recognition and biometric information

(a) The Service offers face-recognition technology (provided through a third-party face-recognition provider, identified in our Privacy Policy) that helps organise your photos — for example, grouping photos of the same person across your library and assigning photos to chapters. To do this, the Service generates and stores mathematical representations ("face embeddings") of faces detected in photos you upload. Face embeddings are a form of biometric information and are treated as sensitive information.

(b) Consent and control. We ask for your consent to face recognition during onboarding before we use it. If you consent, face recognition is enabled for your account and is pre-selected when you create a new story; you can switch it off for any individual story before continuing, and you can withdraw your consent and disable it for your whole account at any time in your settings (see clause 9(c)). If you decline, we do not generate face embeddings, and you can still use the rest of the Service. We generate face embeddings only where face recognition is enabled.

(c) You can manage face recognition at any time through your account settings. You may: disable it entirely (we will stop generating new embeddings and delete existing embeddings, face crops and related biometric data from our systems and our face-recognition provider).

(d) Because photos you upload may depict other people, you represent and warrant that you have the necessary rights, consents or lawful basis to upload those photos and to have face recognition performed on them, including any consent required under applicable privacy laws. You are solely responsible for obtaining that consent.

(e) Face recognition is provided "as is" and may produce incorrect matches, fail to detect faces, or return inaccurate results. You must not rely on it for any purpose where accuracy is critical, including identity verification, security, surveillance or law enforcement.

(f) Further detail about how we collect, store, retain, share and delete biometric information — including retention periods, sub-processors and cross-border transfers — is set out in our Privacy Policy (storyfol.io/privacy).

10. Purchases and payment

(a) StoryFolio is sold as one-off purchases — currently a digital photobook (clause 11) and an optional printed photobook add-on (clause 13). There is no recurring subscription.

(b) All prices are stated in Australian dollars (AUD) and are inclusive of GST unless stated otherwise. We may change prices at any time, but a change will not affect an order you have already paid for.

(c) Payments are processed by our third-party payment provider, Stripe, and may also use other payment methods shown at checkout (such as major credit cards, Apple Pay or Google Pay). We do not store your full card details. You agree to the applicable payment provider's terms, and we are not liable for loss arising from a third-party payment provider's operations.

(d) You agree to provide current, complete and accurate payment information, and you authorise us (via our payment provider) to charge your chosen payment method for your order. If a payment is reversed, denied or unpaid, you are liable for any resulting fees or charges.

(e) We may refuse or cancel an order where we reasonably suspect fraud, a pricing error, or a breach of these Terms. Nothing in this clause limits your rights under clause 14.

11. Digital photobook purchase

When you purchase a digital photobook, you receive ongoing access to the finalised digital version of your story through your Account, together with a print-ready PDF (clause 12). After purchase you may still manually edit the content (for example, adjusting text, reordering pages, or replacing photos), but AI-assisted features such as automated structure suggestions, AI-generated captions, and layout regeneration are disabled for that photobook. This clause does not affect your rights under clause 14.

12. Print-ready PDF download

Your digital photobook purchase includes a print-ready PDF you may download for personal printing. The PDF reflects the content at the time of download; if you edit the digital photobook afterwards, download a new PDF to capture the changes. The PDF is for your personal use only and may not be redistributed, resold or used for commercial purposes. We are not responsible for the quality or outcome of any printing you arrange through third-party print providers using this PDF.

13. Printed photobook add-on

(a) After purchasing a digital photobook, you may purchase a printed copy as an add-on. Printed photobooks are priced at the rates in effect when you place the printed order, which may differ from the rates when you bought the digital photobook.

(b) Printed photobooks are produced from the content of your digital photobook as it stands when you place the printed order; later edits will not appear in a printed copy already in production.

(c) Once payment for a printed photobook is completed and the order has entered production, it cannot be cancelled or modified. We will provide production and delivery estimates at the time of purchase. Delivery is fulfilled through a third-party print and fulfilment provider.

(d) Nothing in this clause limits your rights under clause 14 where a printed photobook is faulty, damaged, or not as described.

14. Refunds, returns and the Australian Consumer Law

(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. For failures that do not amount to a major failure, you are entitled to have the failure remedied within a reasonable time, and if this is not done, to a refund. Any rights in these Terms are in addition to your rights under the ACL.

(b) Printed photobooks that arrive faulty, damaged, or materially not as described: contact us at support@storyfol.io within 30 days of delivery with details and photos of the issue, and we will arrange a reprint or refund as required by the ACL.

(c) Digital products (digital photobook and PDF) are made available to you immediately and are not generally refundable once delivered, except where required by the ACL (for example, where the product has a fault that amounts to a failure of a consumer guarantee).

(d) Outside the cases above, refunds are at our discretion.

15. Sharing and unsharing photobooks

The Service may let you share a photobook publicly via a shareable link. You can unshare it at any time through your Account, which removes public access through the Service. However, any copies, screenshots, downloads or printed versions others made while it was shared may continue to exist outside our control, and we cannot retrieve or delete them on your behalf.

16. Third-party integrations

The Service may let you import photos from third-party services (such as Google Photos). By connecting a third-party service, you authorise us to access photos and related metadata from that service on your behalf, subject to the permissions you grant. You can revoke this access at any time through the third-party service or your account settings. We are not responsible for the availability, accuracy or content of third-party services, and your use of them is governed by their own terms and privacy policies.

17. Privacy and data

(a) We take your privacy seriously. Information collected through your use of the Website and Service is handled in accordance with our Privacy Policy (storyfol.io/privacy), which is incorporated into these Terms and also addresses data encryption, retention, deletion requests, security breaches, and cross-border processing.

(b) Our servers and some of our service providers are located in Australia and the United States; details of overseas processing are in the Privacy Policy. While we perform routine backups, you are responsible for keeping your own copies of important photos.

18. Service availability and beta features

The Service is provided on an "as available" basis. We may modify, suspend or discontinue all or part of the Service at any time, including specific features, with or without notice. Some features may be designated "beta," "preview" or "experimental"; these may be unstable, incomplete or removed at any time and are provided without warranty. The Service may also be affected by delays and problems inherent in the internet and electronic communications, for which we are not responsible.

19. Our intellectual property

(a) The Website, the Service and our related products are protected by copyright under the laws of Australia and international treaties. Except for Your Content, all rights (including copyright) in the Service and the compilation of the Website — including text, graphics, logos, icons, images, code, scripts and design — are owned or licensed by us and our contributors. All trade marks, service marks and trade names are owned, registered and/or licensed by us.

(b) We grant you a worldwide, non-exclusive, royalty-free, revocable licence, while you are a user, to use the Website under these Terms, to cache it on your device, and to print pages for your own personal, non-commercial use. We grant no other rights, and reserve all rights not expressly granted.

(c) You must not, without our prior written permission and the permission of any other relevant rights owner, broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, or adapt the Service for any purpose, except as these Terms allow.

20. General disclaimer

(a) Nothing in these Terms limits or excludes any guarantee, warranty, representation or condition implied or imposed by law, including the Australian Consumer Law, which by law cannot be limited or excluded.

(b) Subject to clause 20(a), and to the extent permitted by law: (i) all terms, guarantees, warranties, representations and conditions not expressly stated in these Terms are excluded; and (ii) we will not be liable for any special, indirect or consequential loss or damage (unless reasonably foreseeable and resulting from our failure to meet a consumer guarantee), loss of profit or opportunity, or damage to goodwill, arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), equity, under statute or otherwise.

(c) Subject to clause 20(a), use of the Website and Service is at your own risk and they are provided "as is" and "as available" without warranty of any kind.

21. Limitation of liability

(a) This clause is subject to clause 20(a): nothing in it limits liability that cannot be limited under the Australian Consumer Law.

(b) To the extent permitted by law, where our liability arises from a failure to comply with a consumer guarantee for services not ordinarily acquired for personal, domestic or household use, our liability is limited to re-supplying the services or paying the cost of re-supply.

(c) To the extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or exemplary damages, including loss of profit, loss of goodwill or business reputation, or other intangible loss.

22. Indemnity

To the extent permitted by law and except to the extent caused by our own breach or negligence, you agree to indemnify us and our affiliates, officers, employees and agents against claims, liabilities, costs and reasonable expenses (including reasonable legal costs) arising out of or in connection with: (a) Your Content; (b) your breach of these Terms; or (c) your unlawful use of, or conduct on, the Website or Service. Nothing in this clause requires you to indemnify us for loss to the extent we are liable under the Australian Consumer Law.

23. Suspension and termination

(a) These Terms continue until terminated. You may terminate at any time by closing your Account (any unfinished orders remain subject to clauses 11–14).

(b) We may suspend or terminate your Account or access, with or without notice, if we reasonably believe you have breached these Terms (including by uploading prohibited content, infringing intellectual property, or engaging in fraud), if required by law, or if providing the Service to you is no longer commercially viable.

(c) On termination, your access to the Service ends and Your Content may be deleted in accordance with our data-retention practices set out in the Privacy Policy. Sections that by their nature should survive termination — including clauses 5(a), 6, 19, 20, 21, 22, 24, 25 and 26 — survive.

24. Dispute resolution

(a) Negotiation first. If a dispute arises out of or relates to these Terms, neither party may start court or tribunal proceedings (except for urgent interlocutory relief) until the steps in this clause have been followed. The party claiming a dispute must give the other written notice describing the dispute, the outcome sought, and the action needed to resolve it.

(b) Resolution. Within 28 days of that notice, the parties must try in good faith to resolve the dispute by negotiation. If it is not resolved within 28 days, the parties must agree on a mediator or ask the Resolution Institute to appoint one. The mediation will be held in Brisbane, Queensland. The parties share the mediator's and venue costs equally and each pays its own costs.

(c) Confidential. Communications in the negotiation and mediation are confidential and treated as "without prejudice".

(d) Termination of mediation. If the dispute is not resolved within two months after mediation starts, either party may ask the mediator to terminate the mediation.

(e) Nothing in this clause prevents you from pursuing rights or remedies available to you under the Australian Consumer Law or from approaching a relevant consumer-protection regulator.

25. Venue and jurisdiction

The Service is intended for residents of Australia. You agree that the courts of Queensland (and the courts competent to hear appeals from them) have exclusive jurisdiction over any dispute arising out of or relating to the Website, the Service or these Terms.

26. Governing law

These Terms are governed by the laws of Queensland, Australia, without reference to conflict-of-law principles.

27. General

(a) Severance. If any part of these Terms is found void or unenforceable, that part is severed and the rest remains in force.

(b) Entire agreement. These Terms (with the Privacy Policy and any terms shown at checkout) are the entire agreement between you and us about the Service.

(d) Assignment. You may not assign your rights without our consent; we may assign ours on reasonable notice where your rights are not materially prejudiced.

(e) Notices. You may contact us, and send any notice under clause 24, via support@storyfol.io or the 'Contact Us' link on the Website.

28. Contact us

Denwood Studio Pty Ltd (ABN 63 696 104 793)

support@storyfol.io

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